Reference

What You Agree To When You Use panda46

Our terms set out how your account works, what data we hold, and how we handle disputes — all written to reflect access conditions under local law in Indonesia. Read this before you open an account so there are no surprises later.

Account Eligibility ConditionsPrivacy and Data PolicyDANA, OVO, GoPay Wallet TermsDispute and Contact ProcessJurisdiction-Dependent Access
panda46 What You Agree To When You Use panda46
POLICY CONTACT PATHS

How to Reach Us on Legal and Account Matters

If you have a question about how our terms apply to your account, or you want to request a copy of your data, our support team handles policy-related queries separately from general gameplay help. Reach us through the channels below and flag your message as a legal or account policy request so it reaches the right team faster. Players in Makassar and across Indonesia can use all three contact paths.

Team online

Live Chat

Open the chat widget in your account dashboard. For policy questions, start your message with 'Account Policy' so the agent routes it correctly without delay.

Email Support

Send your legal or data request to our support address listed in your account settings. Include your registered email and wallet type — DANA, OVO, or GoPay.

Account Help Centre

The Help Centre inside your account dashboard covers policy FAQs, data request forms, and term change notices. Check there first for faster resolution.

HOW WE HANDLE IT

Data, Security and Account Policy in Practice

Behind every account is a set of data practices that keep your information and wallet activity secure. We apply encryption across all account sessions and payment flows — whether you top up via DANA, OVO, or GoPay, the transaction data is protected in transit. Below is what we do in each area and who to contact when you need to act on your rights.

Data Retention

We keep your account and transaction records for the period required under applicable regulations. You can request a summary of what we hold by contacting support with your account ID.

Cookie Policy

We use cookies to maintain your session, remember your wallet preference between DANA, OVO, and GoPay, and track performance for security purposes. You can manage cookie settings in your browser.

Account Security

Each login is verified via OTP sent to your registered mobile number. If you notice unauthorised access, contact support immediately and we will freeze the account while we investigate.

Requesting Changes

To update, correct, or delete personal data, submit a request through the Help Centre or email support. We aim to respond within the timeframe set by applicable data regulations.

Common Questions About Our Terms and Policies

These are the questions we hear most often when it comes to account policy, data rights, and how our terms work day to day. If your question is not covered here, use the contact paths in the support section above.

Yes. Access to our platform and specific features depends on local law and your eligible region. We determine eligibility based on the details you provide when you register your account.

We match wallet names to account IDs to verify ownership and prevent unauthorised transactions. A mismatch will cause the transaction to be held until identity is confirmed through support.

Submit a data access request through the Help Centre in your account dashboard or contact support by email. Include your registered email address and we will process it within the applicable regulatory period.

We notify you via your registered contact before any material change takes effect. Continuing to use your account after the notified date counts as acceptance of the updated terms.

You may request deletion of personal data by contacting support. Some records — particularly transaction history tied to DANA, OVO, or GoPay wallet activity — may need to be retained for regulatory compliance reasons.

Contact our support team immediately using live chat or email and flag it as an unauthorised access report. We will place a temporary hold on the account while we review login and transaction records.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.