Reference

How panda46 Handles Your Personal Data

This Privacy Policy explains exactly what data we collect when you open an account, make a deposit via DANA, OVO or GoPay, or contact our support team — and how we keep that data safe.

Account data protectionDANA, OVO, GoPay wallet privacyNo third-party data salesYour right to access or delete dataSecure encrypted storage
panda46 How panda46 Handles Your Personal Data
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

panda46 applies layered data security across every account interaction — from the moment you log in via your mobile browser to the moment a withdrawal is confirmed. All data in transit between your device and our servers is encrypted using SSL. Cookie usage, data retention windows and account security practices are set out below so you know exactly what applies to your account.

Cookie Usage

We use session cookies to keep you logged in and preference cookies to remember your language and wallet choice. No advertising cookies are placed without your consent.

Account Security

Every login attempt triggers an OTP sent to your registered number. Failed login attempts are flagged, and suspicious sessions are locked pending your identity confirmation.

Data Retention

Active account data is kept for as long as your account remains open. Closed account data is retained only for the period required by applicable law in your eligible region, then deleted.

Your Data Rights

You can request a full export of your stored personal data, ask us to correct inaccurate records, or close your account entirely — rights available where local law permits.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have a question about your data, want to update stored personal details, or need to request account deletion, our support team handles privacy queries through three channels. For wallet-related data questions — such as how your DANA or OVO reference is stored — our live chat team can pull up transaction records in real time during support hours.

Live Chat Start a chat session from any page inside your logged-in account. A support agent can access your account data record directly and respond to privacy requests during operating hours.
Email Support Send your data request to our official support email address. Include your registered email and a clear description of what you need — access, correction or deletion of stored data.
Account Settings Some data updates — like your registered phone number or linked GoPay wallet — can be changed directly inside your account settings panel without contacting support at all.

Common Questions About Your Privacy on panda46

These are the questions we get most often about how your data is handled. If your question is not here, reach our support team through live chat or email and we'll respond with your account-specific answer.

We store the transaction reference and wallet type to reconcile your deposit history, but not your full wallet number or PIN. Payment processing is handled through the respective payment gateway.

Yes. Send a data access request to our support email from your registered address. We will compile your account record and send it within a reasonable timeframe as required by applicable law.

Contact us via live chat or email with a deletion request. We will close the account and remove personal data, retaining only what applicable law in your region requires us to keep.

Session cookies for login state, preference cookies for wallet and language settings, and analytics cookies to improve the platform. You can manage cookie preferences through your browser settings at any time.

We share data only with payment processors like DANA, OVO and GoPay to complete your transactions, and with service providers bound by confidentiality agreements. We do not sell personal data to advertisers.

OTP verification is required at every login. Multiple failed attempts lock the session automatically. If you notice unusual activity, contact support immediately through live chat so we can secure your account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.